This page presents a brief explanation for every word used on the map.
Center of the Map
The offering actor defined as the focus.
The path line connecting the service characteristics terms.
The benefited actor defined as the focus.
A possible service delivery that has not yet been developed.
Left side of the Map
Provided without necessarily having a physical evidence.
Performed without having the beneficiaries in the same physical space.
Performed only having the beneficiaries in the same physical space.
It can only exist if the beneficiaries exist or occur at the same time frame.
It can exist without the beneficiaries being or occurring at the same time frame.
Right side of the Map
Provided through a physical evidence.
It not change when the physical position changes.
It changes when the physical position changes.
Provided when combined with other tangible artifacts.
Provided almost independently of other tangible artifacts.
It changes in regard to different beneficiaries.
It does not change in regard to different beneficiaries.
Bottom of the Map
It can only be performed during a determinate and short period of time.
It can be performed for an indefinite amount of time.